AAA Burlington

I visited this branch for an international drivers license and the whole process was completed within 15min. The staff were professional, friendly, and knowledgeable. I didn’t know AAA also provides foreign currency exchange and was able to order what I needed. They give a turnaround time of 3-5 business days and my money was there in 2! I will definitely be back to this branch for any future AAA needs.

Went in for passport photos in May, 2023 and service was quick, efficient and professional. When I mentioned that I would need to get a Real ID once the new Passport came, I was given all the information about required documentation and exactly how/where to to register for an appointment for this. Appreciated this attention to customer service.

Before I launch into my complaint about AAA services I would like to add that I’m sharing a bad experience while my vehicle broke down adjacent to Burlington Mall, off Mall Road on Sunday evening. In order to post my story, I had to choose a location. My issue had to do with calling in service on the toll free number not the office location. I suspect my car alternator is the problem however it was eventually towed to my mechanic at Fahey Tire in Wakefield. I can’t say enough positives about them. There is no mechanic I have had used that comes even close to their service. I also discovered that I can use Howe’s Towing also in Wakefield in the future. I was stuck in my car on a cold night from 5:00 pm to 8:30 pm, waiting for the tow which showed up at 10:30 pm. A family member who was out of town picked me up. If you have ever been stuck in your car for over 3 hours, in 40-35 degrees, you know it’s uncomfortable. I called AAA repeatedly and will be filing a complaint with their corporate office. There is no excuse. Everything from beginning to end was handled unprofessionally - totally dysfunctional organization. Whatever their internal issues— they need a complete overhaul within this useless company. I have worked for over 30 years and most of it was customer service supporting professionals. I was forced to leave my car unattended with keys in the console due to their incompetence. I refuse to accept that no tow company is close by or available. Maybe there was a game on— whatever the case may be. Or their form of payment for towing is inadequate, regardless, it’s unacceptable. Consider spending the $125 and $7 per mile for Howe’s Tow if you get stuck in this region. It’s worth it and I haven’t used them yet but if Fahey does, then I’m there. Also, there was a discrepancy in what AAA was going to pay the tow that eventually got my vehicle so it was further held up for pick up until I used my credit card to pay the towing company directly. Never use your bank card for any transaction that is unknown— always use a credit card. Nothing against towing just practice this too since scamming cards is a common issue. The worst part was being forced to leave my car unattended since I live 10 miles away from Burlington. Make sure you let the police know your car location to avoid tickets and tow of a different reason. $$$

I called AAA on a Sunday morning my battery was dead, customer service on phone was easy to navigate and time to reach me was only 30 minutes and they actually got to me before that. They also send you text alerts providing updates on where they are how far away and what time expected arrival is. Technician was great professional and thorough. What a godsend to have AAA service it's so worth it. I'm so happy I know my parents have AAA Service to depend on with any auto issues that arise while on the road especially or even at home. So appreciative.

I disagree with people complaining there's only one person for license renewal. Understand it's a small building. That's why you DO have to make an appointment. If you want a faster, more staff available go to the registry they also work by appointment. I found the people at AAA very kind and helpful and I gave them the patience they deserved